A Washer With an Unbalance Error Fixed With New Shocks in Bartlett

A Washer Flagging an Unbalance Error in Bartlett

A homeowner in Bartlett called A+ Appliance Repair and Maintenance about a washer that was not operating properly and was displaying an unbalance error code. An unbalance error means the machine senses that the load is not spinning evenly and stops or slows to protect itself. On this washer, the diagnosis and the manufacturer's own guidance pointed to two things that needed to be done together.

Why a washer throws an unbalance error

A washer spins a heavy, wet load at high speed, and it relies on its suspension, the shocks or dampers that support and steady the tub, to keep that spin balanced. When the suspension shocks wear out, the tub is no longer held steady, so it can swing and move unevenly during the spin. The machine detects that uneven motion and flags an unbalance error, often refusing to complete the spin. So worn suspension shocks are a leading cause of a washer that shakes and reports an unbalance condition. Per the manufacturer's recommendation for this machine, the suspension shocks should be replaced to restore steady, balanced operation.

The tub modification

This repair had a second, less obvious part. The manufacturer also recommends drilling drain holes around the outer tub to prevent water from collecting inside it. When water is able to collect and sit in the outer tub, that trapped water shifts around during the spin and contributes to the very unbalanced operation the machine is complaining about. By adding drain holes as the manufacturer specifies, the water drains out instead of pooling, which removes that source of imbalance. So the complete fix, per the manufacturer, is both replacing the worn shocks and performing the tub modification, addressing both the worn suspension and the trapped water that were causing the unbalance.

The repair

Our technician replaced the suspension shocks and performed the tub drain-hole modification exactly as the manufacturer recommends, addressing both contributing causes of the unbalance. With fresh shocks steadying the tub and the outer tub able to drain rather than trapping water, the washer can spin in balance again without throwing the error. Confirming the washer spins steadily and completes its cycle without the unbalance code is the measure of the repair.

Why following the manufacturer's guidance matters

What makes this repair thorough is that it follows the manufacturer's full recommendation rather than doing only the obvious half. Replacing the shocks alone, without the tub modification, could leave trapped water still contributing to imbalance; doing both is what the manufacturer specifies to actually restore proper performance. That attention to the complete, manufacturer-recommended fix is what keeps a repair from turning into a repeat problem.

About A+ Appliance Repair and Maintenance

We service every major washer brand throughout Bartlett and the surrounding communities. Our technicians are certified, follow manufacturer guidance, and carry common parts, so many repairs can be completed in a single visit.

We quote the price upfront before any work begins, we waive the service call fee when you move forward with the repair, and every completed repair is backed by our full repair warranty. If your washer is shaking or displaying an unbalance error, we can find the cause and restore steady, balanced operation.