What BlueStar makes for grilling
You will not find an outdoor grill in the BlueStar catalog. The brand puts its grills inside the kitchen. There are two products.
The first is the charbroiler. It is a grill section built into a range or rangetop. BlueStar sells a 24 inch RNB rangetop that is all charbroiler. Wider models pair a charbroiler with burners or a griddle. The Platinum Series has a charbroiler you can swap in over the burners. A plate under the grate turns meat drippings into smoke for flavor.
The second is the Salamander broiler. It is an infrared unit that mounts on the wall. BlueStar rates it at 11,000 BTU per burner and 1,850 degrees. The rack moves to four heights.
If you have one of these, this page is for you. If you own a patio grill from another maker, see our outdoor grill repair page.
Charbroiler that will not light or heats in patches
A charbroiler lives a hard life. Fat drips through the grate onto the burner all night. The burner ports clog. The igniter gets coated.
The signs are easy to spot. You hear clicks but get no flame. Or the back half sears while the front stays cool. We lift the grates and the plate below them. Then we clear the ports and clean the igniter tip. A cracked igniter or a stuck gas valve gets replaced.
Big flare-ups are a grease problem, not a gas problem. The drip tray under the charbroiler fills up. When it does, the grease can catch. Empty it after each heavy cook.
Salamander broiler that glows weakly
An infrared burner has a ceramic face with tiny holes. Gas burns on that face until it glows red-orange. That glow is what sears a steak in a minute or two.
Grease spatter can plug the holes. Then part of the face stays dark. A hard knock can crack the ceramic. A cracked face burns with a blue jet at the break. We replace the burner when we see that. We also test the igniter and the gas valve on each side.
Safe checks for the owner
- Wait until the unit is cold before you touch the grates.
- Brush the grates and pull the drip tray. Empty it.
- Look at the igniter tip. Wipe off grease with a dry cloth.
- Make sure the grate and the plate below sit flat in place.
- Run the hood on high. A charbroiler makes heavy smoke.
Do not poke the ceramic face of an infrared burner. It breaks easily.
Booking, price and who shows up
Testing a charbroiler or broiler at a home is $79. Once the fix is approved, the $79 drops off. The same goes for the $119 stacked or double unit call. You hear one price that covers parts and labor. We do not start until you agree.
One family has owned A+. The shop is independent and tied to no maker. The grill tech we send is licensed and insured. We checked his background before hiring. We book seven days a week, 6 AM to 9 PM. Same-day slots are common. You can book on our site at any hour.
Is the repair worth it
For a built-in charbroiler, yes. It is part of a range or rangetop that costs a lot to replace. Igniters, burners and valves are single parts. We can change one and leave the rest alone. Each repair has a 30-day repair warranty.
The Salamander is the same story. A new infrared burner costs far less than a new broiler. We would only pause if the body has rusted through. That is rare on an indoor unit.
Where we repair BlueStar grills
Our Houston crew handles these calls across the metro. See the Texas appliance repair page for the area list. Virginia, D.C., Chicago and Los Angeles have crews of their own.
The charbroiler shares gas parts with the burners beside it. If those burners act up too, read our BlueStar range repair page. Smoke that will not clear is a hood issue. That is covered on the BlueStar ventilation repair page. All other models are listed under BlueStar appliance repair.